Frequently Asked Questions

Everything you need to know about our handcrafted wooden puzzles and fashion-forward designs.

What makes Victory Wooden Puzzles unique?

Each puzzle is precision-cut from sustainable premium birch wood and features custom 'whimsy' pieces that reflect our artistic fashion aesthetic, ensuring a luxury tactile experience.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days. International orders can take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your puzzle, you can return it in its original packaging for a full refund or exchange.

Do you offer a replacement for missing pieces?

Yes, we understand how frustrating a missing piece can be. If your puzzle is missing a piece due to a manufacturing error, contact our support team for a complimentary replacement.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are the puzzles suitable for children?

While our designs are beautiful, they contain small parts that are a choking hazard. We recommend our puzzles for ages 14 and up, or for younger children under strict adult supervision.